All Systems Operational

Updated a few seconds ago

Voice Services

Cloud PBX

Operational

Digital Fax Plus

Operational

IP-PRI

Operational

SIP Trunking

Operational

TDM-PRI

Operational

UC-One

Operational

Unity ACD

Operational

Network Connectivity

Internet

Operational

SD-WAN

Operational

Data Center

Colocation Services

Operational

Data Center | Grand Rapids

Operational

Data Center | Southfield

Operational

Contact Center

Contact Center Services

Operational

Portals

portal.telnetww.com

Operational

serviceportal.telnetww.com

Operational

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

Schedule

March 11, 2021 10:00PM - March 12, 2021 5:00AM EST

Components

Voice Services

Services

IP-PRI, TDM-PRI

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00015951 DESCRIPTION: This maintenance is being performed on our Infrastructure in order to provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience up to 5 minutes of downtime with their service. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.
Scheduled MaintenancePlanned Maintenance

Schedule

March 11, 2021 10:00PM - March 12, 2021 5:00AM EST

Components

Voice Services

Services

IP-PRI, TDM-PRI

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00015952 DESCRIPTION: This maintenance is being performed on our Infrastructure in order to provide additional resilience SERVICE IMPACT: During this time a small number of customers may experience up to 5 minutes of downtime with their service. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.
Scheduled MaintenancePlanned Maintenance

Schedule

March 11, 2021 10:00PM - March 12, 2021 6:00AM EST

Components

Network Connectivity

Services

SD-WAN

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00015555 DESCRIPTION: This maintenance is being performed on our SD-WAN servers in order to further improve security and provide additional resilience. SERVICE IMPACT: During this time SD-WAN customers may experience 15-20 minutes of service interruption. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

History (Last 7 days)

Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00015582 DESCRIPTION: This maintenance is being performed on our Infrastructure in order to provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience up to 5 minutes of downtime with their service. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.


Components

Network Connectivity


Services

Internet


Schedule

March 4, 2021 10:00PM - March 5, 2021 5:00AM EST



March 5, 2021 5:00AM EST
[Update] Scheduled maintenance is complete.

March 4, 2021 10:00PM EST
[Update] Scheduled maintenance is starting.

Incident Status

Degraded Performance


Components

Voice Services


Services

Cloud PBX, IP-PRI




March 4, 2021 8:34AM EST
[Resolved] Our systems are now operating normally. We apologize for the inconvenience. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

March 3, 2021 3:26PM EST
[Monitoring] Our systems are now operating normally and we are currently monitoring the network for any residual issues. We apologize for the inconvenience. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

March 3, 2021 2:12PM EST
[Investigating] IP Voice services continue to be impacted. Some users are experiencing degraded service. Our team continues to investigate the source of the issue. The next update will be within 60 minutes, or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

March 3, 2021 1:06PM EST
[Investigating] IP Voice services continue to be impacted. Some users are experiencing degraded service. Our team continues to investigate the source of the issue. The next update will be within 60 minutes, or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

March 3, 2021 12:04PM EST
[Investigating] IP Voice services continue to be impacted. Some users are experiencing degraded performance. Our team continues to investigate the source of the issue. The next update will be within 60 minutes, or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

March 3, 2021 10:31AM EST
[Investigating] Please be advised that our alerting systems have made us aware of an issue which is impacting our IP Voice services. We apologize for the disruption and we are working urgently to correct the problem. The next update will be within 60 minutes, or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00015446 DESCRIPTION: This maintenance is being performed on our Infrastructure in order to provide additional resilience. SERVICE IMPACT: Due to unforeseen circumstances, the maintenance scheduled for tonight is canceled. We have rescheduled it for 3/2/2021 beginning at 10:00 PM and ending on 3/3/2021 at 5:00 AM. During this time a small number of customers may experience up to 5 minutes of downtime with their service. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.


Components

Voice Services


Services

TDM-PRI


Schedule

March 2, 2021 10:00PM - March 3, 2021 5:00AM EST



March 3, 2021 5:00AM EST
[Update] Scheduled maintenance is complete.

March 2, 2021 10:00PM EST
[Update] Scheduled maintenance is starting.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 14753 DESCRIPTION: This maintenance is being performed on our Infrastructure in order to provide additional resilience. SERVICE IMPACT: Due to unforeseen circumstances, the maintenance scheduled for tonight is canceled. We have rescheduled it for 3/2/2021 beginning at 10:00 PM and ending on 3/3/2021 at 5:00 AM. During this time a small number of customers may experience up to 5 minutes of downtime with their service. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.


Components

Voice Services


Services

TDM-PRI


Schedule

March 2, 2021 10:00PM - March 3, 2021 5:00AM EST



March 3, 2021 5:00AM EST
[Update] Scheduled maintenance is complete.

March 2, 2021 10:00PM EST
[Update] Scheduled maintenance is starting.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00014802 DESCRIPTION: This maintenance is being performed on our Infrastructure in order to provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience up to 30 minutes of interruption with their service. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.


Components

Network Connectivity


Services

Internet


Schedule

March 2, 2021 2:00AM - March 2, 2021 6:00AM EST



March 2, 2021 6:00AM EST
[Update] Scheduled maintenance is complete.

March 2, 2021 2:00AM EST
[Update] Scheduled maintenance is starting.