Active Incident

Voice Services

Cloud Contact Center

Operational

Cloud PBX

Operational

Digital Fax

Operational

IP-PRI

Operational

MS Teams Direct Routing

Operational

SIP Trunking

Operational

SMS

Operational

TDM-PRI

Operational

TelNet UC with Webex

Operational

Network Connectivity

Internet

Operational

SD-WAN

Operational

Data Center

Colocation Services

Operational

Data Center | Southfield

Operational

Contact Center

Contact Center Services

Operational

Portals

customerportal.telnetww.com

Operational

voiceview.telnetww.com

Operational

Incident Status

Operational

Components

Voice Services

Services

Cloud PBX, IP-PRI, MS Teams Direct Routing, SIP Trunking, TelNet UC with Webex



July 16, 2024 12:56PM EDT
[Monitoring] Hello TelNet Community, While we continue to push the origination carrier for isolation and restoration, we are seeing a much higher completion rate of these calls. While we do not have a resolution, we are pushing for a root cause analysis from the origination carrier and looking for confirmation that this issue is resolved. Please retest your calls and if you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4. Please reference ticket 00074193. Thank you for your patience and understanding.

July 16, 2024 8:49AM EDT
[Identified] Hello TelNet Community, TelNet is continuing to escalate this routing trouble with the Origination Carrier, along with our upstream carriers. The calls made by the originating carrier to 989 numbers do not reach the TelNet Network, or our upstream Peering Carriers Networks to be routed into TelNet. Please ensure that the originating callers are opening a ticket with their carrier. The correct ticket number will start with NRB. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4. Please reference ticket 00074193. Thank you for your patience and understanding.

July 15, 2024 5:40PM EDT
[Identified] Hello TelNet Community, There are no new developments as we continue to escalate with the originating carrier and our upstream connections. We continue to recommend callers that cannot complete to 989 numbers, to open a ticket with their Wireless Carrier and confirm that the Ticket starts with NRB. We can utilize additional NRB tickets in our escalations. We will provide another update starting tomorrow 7/16 by 9 am If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4. Please reference ticket 00074193. Thank you for your patience and understanding.

July 15, 2024 2:39PM EDT
[Identified] We are continuing to escalate with the originating carrier and our upstream connection for further investigation into these calling issues. We will update next when we have more details to provide. As the calls have not been routing to TelNet, we highly recommend that the Wireless Callers also report to Verizon in an effort to help resolve and shine more light on this call routing trouble. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4. Please reference ticket 00074193. Thank you for your patience and understanding.

July 15, 2024 1:32PM EDT
[Identified] We are aware of an issue currently affecting Verizon mobile phone users who are unable to call certain TelNet owned numbers in the 989 area code. Our team has identified that this issue is isolated to Verizon, due to the various routes and carriers involved in these calls. We have opened a ticket with Verizon to investigate further and are escalating with them to resolve this issue as quickly as possible. We will continue to provide updates every 60 minutes or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4. Please reference ticket 00074193. Thank you for your patience and understanding.

July 15, 2024 11:52AM EDT
[Investigating] Hello TelNet Community, We are aware of an issue currently affecting Verizon mobile phone users who are unable to call certain TelNet owned phone numbers in the 989 area code. Our team is actively investigating this issue and working to resolve it as quickly as possible. The next update will be within 60 minutes, or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4, please be aware that we may be experiencing higher than normal call volume.

Scheduled Maintenance

Schedule

July 23, 2024 12:00AM - 6:00AM EDT

Components

Voice Services

Services

Cloud Contact Center, Cloud PBX, Digital Fax, IP-PRI, MS Teams Direct Routing, SIP Trunking, SMS, TelNet UC with Webex

Description

MAINTENANCE TYPE: Non-Service Impacting REFERENCE NUMBER: 00074029 DESCRIPTION: This maintenance is being performed to test the redundancy of TelNet's voice platform. SERVICE IMPACT: No impact is expected with this maintenance. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

History (Last 7 days)

Description

MAINTENANCE TYPE: Non-Service Impacting REFERENCE NUMBER: 00074029 DESCRIPTION: This maintenance is being performed to update IP configuration of our core voice platform. SERVICE IMPACT: No impact is expected with this maintenance. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.


Components

Voice Services


Services

Cloud Contact Center, Cloud PBX, Digital Fax, IP-PRI, MS Teams Direct Routing, SIP Trunking, SMS, TelNet UC with Webex


Schedule

July 16, 2024 11:00PM - July 17, 2024 12:00AM EDT



July 17, 2024 12:00AM EDT
[Update] Scheduled maintenance is complete

July 16, 2024 11:00PM EDT
[Update] Scheduled maintenance is starting