All Systems Operational

Updated a few seconds ago

Voice Services

Cloud Contact Center

Operational

Cloud PBX

Operational

Digital Fax

Operational

IP-PRI

Operational

MS Teams Direct Routing

Operational

SIP Trunking

Operational

TDM-PRI

Operational

TelNet UC with Webex

Operational

Network Connectivity

Internet

Operational

SD-WAN

Operational

Data Center

Colocation Services

Operational

Data Center | Southfield

Operational

Contact Center

Contact Center Services

Operational

Portals

customerportal.telnetww.com

Operational

portal.telnetww.com

Operational

voiceview.telnetww.com

Operational

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

Schedule

October 7, 2022 8:00PM - 10:00PM EDT

Components

Portals

Services

customerportal.telnetww.com, portal.telnetww.com

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00043122 DESCRIPTION: This maintenance is being performed on our Customer Portals in order to further improve security. SERVICE IMPACT: During this time customers may experience issues with our Customer Portal. No other services will be impacted. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.
Scheduled MaintenancePlanned Maintenance

Schedule

October 12, 2022 12:00AM - 6:00AM EDT

Components

Network Connectivity

Services

Internet

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00042690 DESCRIPTION: This maintenance is being performed on a partners network in order to provide additional resilience. SERVICE IMPACT: During this time a very small number of customers may experience up to 30 minutes of service interruption. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.
Scheduled MaintenancePlanned Maintenance

Schedule

October 14, 2022 1:00AM - 7:00AM EDT

Components

Network Connectivity

Services

Internet

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00042699 DESCRIPTION: This maintenance is being performed on a partner Infrastructure in order to further improve security. SERVICE IMPACT: During this time a very small number of customers may experience a loss of service for approximately 60 minutes. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

History (Last 7 days)

Emergency MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00042850 DESCRIPTION: This maintenance is being performed on our Cloud Firewall Product in order to further improve security and provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience a few 3-5 second interruptions with their Cloud Firewall. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.


Components

Data Center


Services

Data Center | Southfield


Schedule

September 30, 2022 10:00PM - October 1, 2022 12:00AM EDT



October 1, 2022 12:00AM EDT
[Update] Scheduled maintenance is complete.

September 30, 2022 10:00PM EDT
[Update] Scheduled maintenance is starting.
TELNET WORLDWIDE STATUS - NOTIFICATIONPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Voice Services


Services

TelNet UC with Webex




September 30, 2022 9:09PM EDT
[Resolved] Our systems are now operating normally. We apologize for the inconvenience. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

September 30, 2022 8:22PM EDT
[Investigating] TelNet UC with Webex services continue to be impacted. Some users are experiencing trouble logging into the application. Our team continues to investigate the source of the issue. The next update will be within 60 minutes, or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

September 30, 2022 7:15PM EDT
[Identified] TelNet UC with Webex services continue to be impacted. Some users are experiencing trouble logging into the application. We have identified the source of the issue and are working with our vendors towards a resolution. The next update will be within 60 minutes or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

September 30, 2022 6:09PM EDT
[Identified] TelNet continues to work with our vendors towards a resolution. The next update will be within 60 minutes or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

September 30, 2022 4:50PM EDT
[Identified] Some users with TelNet UC with Webex services continue to experience trouble logging into the application. TelNet's top technical teams are working with our vendors towards a resolution. The next update will be within 60 minutes or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

September 30, 2022 3:43PM EDT
[Identified] TelNet continues to work with our vendors towards a resolution. The next update will be within 60 minutes or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

September 30, 2022 2:39PM EDT
[Identified] Some users with TelNet UC with Webex services continue to experience trouble logging into the application. TelNet's top technical teams are working with our vendors towards a resolution. The next update will be within 60 minutes or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

September 30, 2022 1:41PM EDT
[Identified] TelNet UC with Webex services continue to be impacted. Some users are experiencing trouble logging into the application. We have identified the source of the issue and are working with our vendors towards a resolution. The next update will be within 60 minutes or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

September 30, 2022 12:45PM EDT
[Identified] Please be advised that our alerting systems have made us aware of an issue which is impacting some of our TelNet UC with Webex services. We apologize for the disruption and we are working urgently to correct the problem. The next update will be within 60 minutes, or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.