All Systems Operational

Updated a few seconds ago

Voice Services

Cloud PBX

Operational

Digital Fax Plus

Operational

IP-PRI

Operational

SIP Trunking

Operational

TDM-PRI

Operational

UC-One

Operational

Unity ACD

Operational

WebEx

Operational

Network Connectivity

Internet

Operational

SD-WAN

Operational

Data Center

Colocation Services

Operational

Data Center | Grand Rapids

Operational

Data Center | Southfield

Operational

Contact Center

Contact Center Services

Operational

Portals

customerportal.telnetww.com

Operational

portal.telnetww.com

Operational

voiceview.telnetww.com

Operational

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

Schedule

August 10, 2021 12:00AM - 6:00AM EDT

Components

Voice Services

Services

Cloud PBX, IP-PRI, TDM-PRI

Description

MAINTENANCE TYPE: Non-Service Impacting REFERENCE NUMBER: 00021793 DESCRIPTION: This maintenance is being performed on our Transport Infrastructure in order to provide additional resilience. SERVICE IMPACT: During this time customers should not experience any service impact. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.
Scheduled MaintenancePlanned Maintenance

Schedule

August 12, 2021 7:00PM - 9:00PM EDT

Components

Portals

Services

customerportal.telnetww.com, portal.telnetww.com

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00022062 DESCRIPTION: This maintenance is being performed on our Software in order to further improve security. SERVICE IMPACT: During this time customers may experience missing TNs from the customer portal during the maintenance window. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.
Scheduled MaintenancePlanned Maintenance

Schedule

August 13, 2021 12:00AM - 6:00AM EDT

Components

Voice Services, Network Connectivity

Services

Internet, TDM-PRI

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00021812 DESCRIPTION: This maintenance is being performed on our Infrastructure in order to provide additional resilience. SERVICE IMPACT: During this time a very small number of customers may experience up to 30 minutes of downtime with their service. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

History (Last 7 days)

TELNET WORLDWIDE STATUS - NOTIFICATIONPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Voice Services


Services

Cloud PBX, IP-PRI, SIP Trunking, TDM-PRI



August 5, 2021 6:10PM EDT
[Resolved] Our systems are now operating normally. We apologize for the inconvenience. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

July 30, 2021 1:46PM EDT
[Monitoring] Our systems are now operating normally and we are currently monitoring the network for any residual issues. We apologize for the inconvenience. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.

July 30, 2021 1:39PM EDT
[Investigating] Please be advised that our alerting systems have made us aware of an issue which is impacting our voice services. We apologize for the disruption and we are working urgently to correct the problem. The next update will be within 60 minutes, or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Non-Service Impacting REFERENCE NUMBER: 00021693 DESCRIPTION: This maintenance is being performed on our servers in order to optimize performance. SERVICE IMPACT: During this time some customers may experience missing data in the customer portal. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4 and reference case #00021693.


Components

Portals


Services

customerportal.telnetww.com


Schedule

July 31, 2021 12:00AM - August 2, 2021 12:00AM EDT


August 2, 2021 12:00AM EDT
[Update] Scheduled maintenance is complete.

July 31, 2021 12:00AM EDT
[Update] Scheduled maintenance is starting.