All Systems Operational

Updated a few seconds ago

Voice Services

Cloud PBX

Operational

Digital Fax Plus

Operational

IP-PRI

Operational

SIP Trunking

Operational

TDM-PRI

Operational

UC-One

Operational

Unity ACD

Operational

Network Connectivity

Internet

Operational

SD-WAN

Operational

Data Center

Colocation Services

Operational

Data Center | Grand Rapids

Operational

Data Center | Southfield

Operational

Contact Center

Contact Center Services

Operational

Portals

Service Portal

Operational

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

Schedule

September 3, 2020 12:17PM - 5:00PM EDT

Components

Voice Services

Services

SIP Trunking

Description

MAINTENANCE TYPE: Non-Service Impacting REFERENCE NUMBER: 00007344 DESCRIPTION: This maintenance is being performed on our Network in order to reporting. SERVICE IMPACT: During this time no customers should experience interruption with their services.
Scheduled MaintenancePlanned Maintenance

Schedule

September 22, 2020 12:00AM - 5:00AM EDT

Components

Voice Services, Network Connectivity

Services

TDM-PRI, Internet

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00007690 DESCRIPTION: This maintenance is being performed on our Network Infrastructure to support future growth. SERVICE IMPACT: During this time a small number of customers will experience a loss of voice and data services for up to 30 seconds, though this may be prolonged if problems arise.
Scheduled MaintenancePlanned Maintenance

Schedule

September 22, 2020 2:00AM - 6:00AM EDT

Components

Voice Services

Services

Cloud PBX

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00007839 DESCRIPTION: This maintenance is being performed on our software in order to further improve the call recording platform. SERVICE IMPACT: During this time a small number of customers may experience a 2-hour outage of the call recording services. Voice services will NOT be impacted by this maintenance.
Scheduled MaintenancePlanned Maintenance

Schedule

September 25, 2020 12:00AM - 6:00AM EDT

Components

Voice Services, Network Connectivity

Services

IP-PRI, SIP Trunking, TDM-PRI, Internet

Description

MAINTENANCE TYPE: Non-Service Impacting REFERENCE NUMBER: 00007673 DESCRIPTION: This maintenance is being performed on our Networkin order to provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience two to four 50ms switch hits. with their Voice and Data Services.
Scheduled MaintenancePlanned Maintenance

Schedule

September 29, 2020 12:00AM - 6:00AM EDT

Components

Voice Services

Services

Cloud PBX

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00007920 DESCRIPTION: This maintenance is being performed on our Network in order to further improve security. SERVICE IMPACT: During this time a small number of customers may experience loss of phone registration with their Hosted PBX products.
Scheduled MaintenancePlanned Maintenance

Schedule

September 29, 2020 10:00PM - September 30, 2020 5:00AM EDT

Components

Voice Services, Network Connectivity

Services

Cloud PBX, IP-PRI, SIP Trunking, TDM-PRI, Internet

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00007977 DESCRIPTION: This maintenance is being performed on our Network in order to migrate services to provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience downtime of 30 seconds with their Services that ride over affected circuits.

History (Last 7 days)

TELNET WORLDWIDE STATUS - NOTIFICATIONPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Voice Services


Services

UC-One



September 18, 2020 2:37PM EDT
[Resolved] The TAC and DevOps team have resolved the issue with UC-One SaaS U.S. platform login and provisioning failures. TAC and DevOps have confirmed logins and provisioning are working now. The TAC and operations team apologize for the disruption caused and if you should encounter any further issues please contact our support organization. We expect to provide an RCA for this event within the next 5 business days.

September 18, 2020 2:36PM EDT
[Investigating] Please be advised the UC-One SaaS U.S. platform is experiencing provisioning and login failures. TAC and DevOps are working to isolate and resolve the issue. Customers during this time will experience login and provisioning failures.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00007519 DESCRIPTION: This maintenance is being performed on our Network in order to provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience 10-30 seconds of downtime , however it could be up to several minutes if an unexpected problem arises. with their Voice and Data service.


Components

Voice Services, Network Connectivity


Services

Cloud PBX, IP-PRI, SIP Trunking, TDM-PRI, Internet


Schedule

September 17, 2020 10:00PM - September 18, 2020 5:00AM EDT


September 18, 2020 5:00AM EDT
[Update] Scheduled maintenance is complete.

September 17, 2020 10:00PM EDT
[Update] Scheduled maintenance is starting.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00007520 DESCRIPTION: This maintenance is being performed on our Network to provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience 10-30 seconds of downtime with their Voice and Data Services.


Components

Voice Services, Network Connectivity


Services

IP-PRI, SIP Trunking, TDM-PRI, Internet


Schedule

September 16, 2020 9:00PM - September 17, 2020 5:00AM EDT


September 17, 2020 5:00AM EDT
[Update] Scheduled maintenance is complete.

September 16, 2020 9:00PM EDT
[Update] Scheduled maintenance is starting.
TELNET WORLDWIDE STATUS - NOTIFICATIONOperational

Incident Status

Operational


Components

Voice Services, Network Connectivity


Services

TDM-PRI, Internet



September 17, 2020 3:41AM EDT
[Resolved] Our systems are now operating normally. We apologize for the inconvenience, if you should encounter any further issues please contact our support team.

September 17, 2020 12:32AM EDT
[Investigating] Please be advised that our alerting systems have made us aware of a degradation in our TDM transport network. This event is not service impacting due to redundancy. We have engaged the affected carrier. We apologize for the disruption and we are working urgently to correct the problem. The next update will be as new information becomes available.