Active Incident

Voice Services

Cloud Contact Center

Operational

Cloud PBX

Operational

Digital Fax

Operational

IP-PRI

Operational

MS Teams Direct Routing

Operational

SIP Trunking

Operational

SMS

Operational

TDM-PRI

Operational

TelNet UC with Webex

Operational

Network Connectivity

Internet

Operational

SD-WAN

Operational

Data Center

Colocation Services

Operational

Data Center | Southfield

Operational

Contact Center

Contact Center Services

Operational

Portals

customerportal.telnetww.com

Operational

voiceview.telnetww.com

Operational

TelNet Incident Awareness NotificationOperational

Incident Status

Operational

Components

Voice Services

Services

Cloud Contact Center, Cloud PBX, IP-PRI, MS Teams Direct Routing, SIP Trunking, TelNet UC with Webex


June 30, 2025 1:20PM EDT
[Monitoring] Traffic has been fully rerouted around the impacted Internet backbone provider. If you’re still having any connection or calling issues, please reach out at 800.508.1254 OPT4 or support@telnetww.com - we’re here and ready to help. Thank you for your patience while we worked to isolate this issue. Traffic will be closely monitored to confirm resolution.

June 30, 2025 1:05PM EDT
[Identified] We’re aware that some customers may be experiencing slower speeds or intermittent connectivity due to an issue with one of our upstream Internet backbone providers. Our team is actively working with our partners to reroute traffic where possible and minimize the impact. We’re also continuing to investigate and monitor the situation closely. We’ll share updates as soon as we have more information. Thank you for your patience while we work to keep your service running smoothly. If you have any further developments or questions, please reach out to us at 800.508.1254 OPT4 or email us at support@telnetww.com and reference Ticket 00087677.

June 30, 2025 12:51PM EDT
[Investigating] Hello TelNet Community, we want to bring attention that we are experiencing an influx of customer reports describing voice connectivity issues over certain ISPs. We apologize for the disruption and we are working urgently to triage the problem. The next update will be within 30 minutes, or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4, please be aware that we are experiencing higher than normal call volume and you may experience a wait time.
TelNet Voice Incident Awareness Notification - 6-11-25Operational

Incident Status

Operational

Components

Voice Services

Services

Cloud PBX, IP-PRI, SIP Trunking


June 11, 2025 2:07PM EDT
[Monitoring] Hello TelNet Community, We are isolating this event to one of our Peering Internet Carriers. We have escalated and engaged them to investigate further. We apologize for the disruption and are monitoring this event closely. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4, please be aware that we are experiencing higher than normal call volume and you may experience a wait time.

June 11, 2025 1:44PM EDT
[Investigating] Hello TelNet Community, we want to bring attention that we are experiencing voice disruptions, with Webex and Cloud PBX initially, and we are immediately triaging the issues to isolate any commonalities. We apologize for the disruption and we are working urgently to correct the problem. The next update will be within 30 minutes, or as new information becomes available. If you should encounter any further developments, or you have any questions, please contact our support team by emailing support@telnetww.com or toll free at 800-508-1254 Option #4, please be aware that we are experiencing higher than normal call volume and you may experience a wait time.
00085445 - Voice Service InterruptionOperational

Incident Status

Operational

Components

Voice Services

Services

Cloud PBX, IP-PRI, SIP Trunking, TelNet UC with Webex


May 12, 2025 1:52PM EDT
[Identified] Voice Service Interruption We are aware of customers experiencing a brief service interruption affecting voice services from 13:25 to 13:33 ET due to a firewall event that disrupted traffic to our SBC (Session Border Controller) infrastructure. During this time, IP voice registration was impacted. The issue has been identified and services have since been restored. We are continuing to investigate for a root cause while we monitor closely and will share a full incident report once our investigation is complete.

History

No incidents in the last 7 days