All Systems Operational

Updated a few seconds ago

Voice Services

Cloud PBX

Operational

Digital Fax Plus

Operational

IP-PRI

Operational

SIP Trunking

Operational

TDM-PRI

Operational

UC-One

Operational

Unity ACD

Operational

Network Connectivity

Internet

Operational

SD-WAN

Operational

Data Center

Colocation Services

Operational

Data Center | Grand Rapids

Operational

Data Center | Southfield

Operational

Contact Center

Contact Center Services

Operational

Portals

Service Portal

Operational

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

Schedule

December 3, 2020 3:00AM - 5:00AM EST

Components

Voice Services

Services

Digital Fax Plus

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00011752 DESCRIPTION: The Digital Fax platform will be undergoing planned maintenance between 3:00 AM and 5:00 AM US/Eastern Time on Thursday, December 3. During the maintenance, the Digital fax platform will be unavailable via the web portal and API. Inbound faxes will be queued during this time and delivered shortly after the maintenance is complete. SERVICE IMPACT: During the maintenance, the Digital fax platform will be unavailable via the web portal and API. Inbound faxes will be queued during this time and delivered shortly after the maintenance is complete.
Scheduled MaintenancePlanned Maintenance

Schedule

December 8, 2020 1:00AM - December 11, 2020 7:00AM EST

Components

Voice Services, Network Connectivity

Services

Cloud PBX, Digital Fax Plus, IP-PRI, SIP Trunking, TDM-PRI, Internet, SD-WAN

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00011554 DESCRIPTION: This maintenance is being performed on our Network in order to provide upgrades to equipment. SERVICE IMPACT: Multi-night service window (12/8 through 12/11, 0100-0700). During this time customers may experience 300 minutes each night with their voice and data services.

History (Last 7 days)

Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00009752 DESCRIPTION: This maintenance is being performed on our Infrastructure in order to further improve security. SERVICE IMPACT: During this time a small number of customers may experience brief impacts to their service during traffic handoffs.


Components

Network Connectivity


Services

Internet


Schedule

November 19, 2020 10:00PM - November 20, 2020 2:00AM EST


November 20, 2020 2:00AM EST
[Update] Scheduled maintenance is complete.

November 19, 2020 10:00PM EST
[Update] Scheduled maintenance is starting.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00010442 DESCRIPTION: This maintenance is being performed on our Network in order to upgrade production and customer firewalls. SERVICE IMPACT: During this time a small number of customers may experience Five separate impacts of 10 seconds each with their voice and data services.


Components

Voice Services, Network Connectivity, Data Center


Services

Cloud PBX, Digital Fax Plus, IP-PRI, SIP Trunking, TDM-PRI, Internet, Colocation Services


Schedule

November 19, 2020 10:00PM - November 20, 2020 2:00AM EST


November 20, 2020 2:00AM EST
[Update] Scheduled maintenance is complete.

November 19, 2020 10:00PM EST
[Update] Scheduled maintenance is starting.