All Systems Operational

Updated a few seconds ago

Voice Services

Cloud PBX

Operational

Digital Fax Plus

Operational

IP-PRI

Operational

SIP Trunking

Operational

TDM-PRI

Operational

UC-One

Operational

Unity ACD

Operational

Network Connectivity

Internet

Operational

SD-WAN

Operational

Data Center

Colocation Services

Operational

Data Center | Grand Rapids

Operational

Data Center | Southfield

Operational

Contact Center

Contact Center Services

Operational

Portals

Service Portal

Operational

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

Schedule

July 16, 2020 12:00AM - 6:00AM EDT

Components

Voice Services, Network Connectivity

Services

IP-PRI, TDM-PRI, Internet

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00004968 DESCRIPTION: This maintenance is being performed on our network infrastructure in order to provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience a disruption of up to several minutes with their voice and data services.
Scheduled MaintenancePlanned Maintenance

Schedule

July 16, 2020 10:00PM - July 17, 2020 6:00AM EDT

Components

Voice Services, Network Connectivity

Services

IP-PRI, TDM-PRI, Internet

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00004985 DESCRIPTION: This maintenance is being performed on our network infrastructure in order to provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience a short disruption with their voice and data services.
Scheduled MaintenancePlanned Maintenance

Schedule

July 24, 2020 12:00AM - 6:00AM EDT

Components

Voice Services, Network Connectivity, Data Center, Contact Center, Portals

Services

Cloud PBX, Digital Fax Plus, IP-PRI, SIP Trunking, TDM-PRI, UC-One, Unity ACD, Internet, SD-WAN, Colocation Services, Data Center | Grand Rapids, Data Center | Southfield, Contact Center Services, Service Portal

Description

MAINTENANCE TYPE: Non-Service Impacting REFERENCE NUMBER: 00004415 DESCRIPTION: This maintenance is being performed on our network infrastructure in order to further improve security and provide additional resilience. SERVICE IMPACT: During this time, no impact is expected, however, there will be a loss of redundnacy.
Scheduled MaintenancePlanned Maintenance

Schedule

July 31, 2020 1:00AM - 6:00AM EDT

Components

Voice Services

Services

Cloud PBX

Description

MAINTENANCE TYPE: Non-Service Impacting REFERENCE NUMBER: 00005032 DESCRIPTION: This maintenance is being performed on our software in order to further improve security. SERVICE IMPACT: During this time no customer impact is expected.
Scheduled MaintenancePlanned Maintenance

Schedule

August 1, 2020 1:00AM - 6:00AM EDT

Components

Voice Services

Services

Cloud PBX

Description

MAINTENANCE TYPE: Non-Service Impacting REFERENCE NUMBER: 00005031 DESCRIPTION: This maintenance is being performed on our software in order to further improve security. SERVICE IMPACT: During this time no customer impact is expected.

History (Last 7 days)

Incident Status

Operational


Components

Voice Services


Services

UC-One




July 14, 2020 10:05AM EDT
[Resolved] Our systems are now operating normally. We apologize for the inconvenience, if you should encounter any further issues please contact our support team.

July 7, 2020 8:53AM EDT
[Investigating] Please be advised that our systems have made us aware of an issue which is impacting our ability to reset passwords for our UC-One service. As of yet, we have not detected any impact, however, there is a possibility that this may prevent some users having their password reset. We apologize for the disruption and we are working urgently to correct the problem. The next update will be as new information becomes available.

Incident Status

Operational


Components

Voice Services, Network Connectivity


Services

TDM-PRI, Internet




July 13, 2020 10:28PM EDT
[Resolved] Our systems are now operating normally. We apologize for the inconvenience, if you should encounter any further issues please contact our support team.

July 9, 2020 10:55PM EDT
[Identified] Our service provider has located a fiber cut in their network, and crews are currently working towards restoration. This event is still not service impacting due to redundancy. Further updates will be provided as new information becomes available.

July 9, 2020 10:35PM EDT
[Identified] Please be advised that our alerting systems have made us aware of a degradation in our service partner TDM network in Saginaw, MI. This event is not service impacting due to redundancy. The affected service provider has indicated a potential fiber cut. Updates will be provided as they become available.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00004230 DESCRIPTION: This maintenance is being performed on our network infrastructure in order to further improve security and provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience an interruption of up to 180 minutes with their voice and data services.


Components

Voice Services, Network Connectivity


Services

IP-PRI, TDM-PRI, Internet


Schedule

July 10, 2020 12:00AM - July 10, 2020 6:00AM EDT



July 10, 2020 6:00AM EDT
[Update] Scheduled maintenance is complete.

July 10, 2020 12:00AM EDT
[Update] Scheduled maintenance is starting.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Non-Service Impacting REFERENCE NUMBER: 00005133 DESCRIPTION: This maintenance is being performed on our Software in order to further improve security. SERVICE IMPACT: During this time customers will not experience any disruption with their service.


Components

Network Connectivity


Services

Internet


Schedule

July 10, 2020 12:00AM - July 10, 2020 1:00AM EDT



July 10, 2020 1:00AM EDT
[Update] Scheduled maintenance is complete.

July 10, 2020 12:00AM EDT
[Update] Scheduled maintenance is starting.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER:00004591 DESCRIPTION: This maintenance is being performed on our Network in order to provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience disruptions in connectivity for a short period of time (30 seconds) with their voice and data services.


Components

Network Connectivity


Services

Internet


Schedule

July 8, 2020 10:00PM - July 9, 2020 6:00AM EDT



July 9, 2020 6:00AM EDT
[Update] Scheduled maintenance is complete.

July 8, 2020 10:00PM EDT
[Update] Scheduled maintenance is starting.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00004230 DESCRIPTION: This maintenance is being performed on our network infrastructure in order to further improve security and provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience an interruption of up to 180 minutes with their voice and data services.


Components

Voice Services, Network Connectivity


Services

IP-PRI, TDM-PRI, Internet


Schedule

July 9, 2020 12:00AM - July 9, 2020 6:00AM EDT



July 9, 2020 6:00AM EDT
[Update] Scheduled maintenance is complete.

July 9, 2020 12:00AM EDT
[Update] Scheduled maintenance is starting.

Incident Status

Operational


Components

Voice Services, Network Connectivity


Services

IP-PRI, Internet




July 8, 2020 5:54PM EDT
[Resolved] Our systems are now operating normally. We apologize for the inconvenience, if you should encounter any further issues please contact our support team.

July 8, 2020 4:55PM EDT
[Identified] Our service provider has dispatched a crew to replace the damaged fiber. They have given us an estimated repair time of 18:30 EDT. This is still non service impacting due to redundancy. Further updates will be provided as they become available.

July 8, 2020 5:36AM EDT
[Identified] Our service provider has isolated the fault to a section of outside cable facilities. Multiple parties have been engaged, and efforts are under way to restore this degradation. This is still non service impacting due to redundancy. Further updates will be provided as they become available.

July 7, 2020 10:54PM EDT
[Identified] Please be advised that our alerting systems have made us aware of a degradation in our service partner TDM network in Grand Rapids, MI. This event is not service impacting due to redundancy. The affected service provider has been engaged. Updates will be provided as they become available.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Service Impacting REFERENCE NUMBER: 00002952 DESCRIPTION: This maintenance is being performed on our Network Infrastructure Hardware in order to further improve security and provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience up to 180 minutes of impairment with their voice and data services.


Components

Voice Services, Network Connectivity


Services

IP-PRI, TDM-PRI, Internet


Schedule

July 8, 2020 12:00AM - July 8, 2020 8:00AM EDT



July 8, 2020 8:00AM EDT
[Update] Scheduled maintenance is complete.

July 8, 2020 12:00AM EDT
[Update] Scheduled maintenance is starting.
Scheduled MaintenancePlanned Maintenance

Description

MAINTENANCE TYPE: Non-Service Impacting REFERENCE NUMBER: 00004755 DESCRIPTION: This maintenance is being performed on our Network in order to provide additional resilience. SERVICE IMPACT: During this time a small number of customers may experience two 50ms switch hits with their voice/data services.


Components

Voice Services, Network Connectivity


Services

Cloud PBX, SIP Trunking, TDM-PRI, Internet


Schedule

July 8, 2020 1:00AM - July 8, 2020 7:00AM EDT



July 8, 2020 7:00AM EDT
[Update] Scheduled maintenance is complete.

July 8, 2020 1:00AM EDT
[Update] Scheduled maintenance is starting.